01 Coverage
Products supplied by BAVALI are covered against manufacturing defects. Work installed by BAVALI is additionally covered against installation defects.
02 Warranty period
The warranty period depends on the product line and the manufacturer, and is stated on your quotation, contract and warranty card. The installation warranty period is stated in your contract.
03 Conditions
Warranty claims require the warranty card or invoice. Products must have been used and cared for according to the care guide provided at handover.
04 Not covered
Natural variation in wood and stone (grain, colour, small seasonal movement); damage from flooding, leaks, impact, fire or unsuitable cleaning chemicals; modifications or repairs by third parties; and normal wear and tear.
05 Making a claim
Contact us on 0922 600 600 or [email protected] with photos of the issue and your invoice. We will arrange an inspection and confirm the solution — repair or replacement — in writing.
06 Maintenance
Periodic maintenance such as re-oiling floors or adjusting hinges and runners is available on request.